1. Designation of the seller
66 avenue des Champs-Élysées 75008 Paris - FRANCE
852 109 180 R.C.S.
2. General provisions relating to these general conditions of sale (hereinafter, the GTC)
2.1. Purpose of the GTC
The T & Cs are applicable exclusively to the online sale of Parfum Intense products on the site www.parfumintense.fr which access is free for all internet users .
2.2. Scope of the GTC
The T & Cs exclusively govern the online sales contracts for Intense Perfume products (hereinafter, the professional seller) to buyers with the quality of consumers (hereinafter, the consumers) and together with the order form constitute the documents contractual rights enforceable against the parties, to the exclusion of all other documents, prospectuses, catalogs or photographs of products which are only indicative.
The T & Cs are exclusively applicable to products delivered to consumers established in the following countries: Metropolitan France and Overseas Territories (Guadeloupe, Guyana, Martinique, Mayotte, Réunion, Saint-Barthélemy, Saint-Martin, Saint-Pierre and Miquelon), Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Country - Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden and Switzerland.
The CGV are written as well as all the contractual information mentioned on the site in French.
2.3. Availability and enforceability of the GTC
The T & Cs are made available to consumers on the seller's site where they can be directly consulted.
The GTC are enforceable against the consumer who acknowledges, by checking a box provided for this purpose, having read and accepted them before placing an order.
The validation of the order by its confirmation is worth adhesion by the purchaser to the CGV in force on the day of the order whose conservation and reproduction are ensured by the professional salesman.
2.4. Modification of the GTC
The professional seller reserves the right to modify its GTC at any time.
In case of modification of the GTC, the applicable GTC are those in force on the date of the order.
2.5. Terms of the GTC
The nullity of a contractual clause does not invalidate the GTC.
The temporary or permanent application of one or more clauses of the CGV by the professional seller cannot be considered as a waiver on his part of the other clauses of the CGV which continue to have effect.
The products offered for sale presented in the catalog published on the site are each the subject of a description.
The photographs illustrating the products do not constitute a contractual document.
4.1. Sale price
The sale prices are indicated, for each of the products appearing in the electronic catalog, in euros all taxes included, excluding delivery and transport costs mentioned before validation of the order and invoiced in addition.
The total amount owed by the consumer is indicated on the order confirmation page.
The selling price of the product is that in force on the day of the order.
In the event of promotion by price, the professional seller undertakes to apply the promotional price to any order placed during the duration of the promotion.
The professional seller reserves the right to modify its prices at any time, while guaranteeing the consumer the application of the price in force on the day of the order.
The online sales offers presented on the site are reserved for consumers residing in the countries referred to in article 2.2 of these GTC.
The online sales offers presented on the site are valid, in the absence of any specific duration, as long as the products appear in the electronic catalog and within the limit of available stocks.
The acceptance of the offer by the consumer is validated, by the confirmation of the order.
6.1. Steps to conclude the contract
To place an order, the consumer, after having filled his virtual basket by indicating the selected products and the desired quantities, then clicks on the "Order" button and provides the information relating to the delivery and the method of payment.
Before clicking on the "Confirm order" button, the consumer can check the details of their order and their total price and return to the previous pages to correct any errors or possibly modify their order. < / p>
The confirmation of the order implies acceptance of the GTC and forms the contract.
An email acknowledging receipt of the order and its payment is sent by the seller as soon as possible.
6.2 Order cancellation
Any cancellation of an order by the consumer after confirmation of his order must be made before the products are dispatched. To this end, the consumer must contact the professional seller's customer service directly by email (priority): firstname.lastname@example.org
All requests are subject to acceptance by the professional seller.
6.3. Confirmation of the order
The professional seller reserves the right to refuse any order for legitimate reasons, and not to accept an order from a customer with whom it is in dispute for a previous order, or if he reasonably believes that this customer has breaches these GTC or that he has engaged in fraudulent activity.
6.4. Unavailability of ordered products
If the products ordered are unavailable for delivery, the professional seller immediately informs the consumer and can offer him a product of equivalent quality and price.
In the event of disagreement, the consumer is reimbursed without delay (or at the latest within thirty days of payment of the sums paid).
The sales contract is formed when the consumer sends the confirmation of his order.
From the receipt of the products, the consumer has a withdrawal period of seven clear days to return the delivered products without having to justify themselves or pay a penalty, to the following address email@example.com
Return costs are the responsibility of the consumer.
To return the products, the consumer must first and imperatively send an email to the professional seller specifying the number of the canceled order at the following address: firstname.lastname@example.org
The professional seller undertakes to reimburse the consumer at the latest within thirty days of the date on which the right of withdrawal has been exercised.
However, for hygienic reasons, the right of withdrawal cannot be exercised when the products have been unsealed and the perfume pump primed. The products must be returned in their original packaging (in transparent film), complete, in perfect condition and accompanied by the original of the purchase invoice.
For reimbursement purposes, the consumer will communicate to the professional seller his bank details.
The return of products under the responsibility of the consumer, it is up to him to make the return in follow-up and recommended.
8.1. Payment terms
The price is due in full after confirmation of the order.
Payment is made immediately when ordering via the Paypal payment module.
8.2. Secure payment
The site has an online payment security system allowing the consumer to encrypt the transmission of his bank data.
8.3. Late payment
Any amount not paid at maturity is productive, without formal notice, of interest at the legal rate.
8.4. Default of payment
The professional seller reserves the right, in the absence of payment of the price by the set deadline, to demand payment, to suspend delivery or to terminate the contract ipso jure and to keep, for indemnity, the deposit paid on the order.
In the absence of full payment and on first request, the customer agrees to return any product, all costs to be borne.
8.5 Retention of title
The products ordered remain the property of the professional seller until the final and full payment of their price.
9.1. Delivery time
The professional seller undertakes to deliver the products to the carrier within 48 working hours of receiving the order and paying in full.
As an indication, products for France are dispatched within 3 to 6 working days after receipt of order, within 3 to 7 working days for Europe. In accordance with delivery standards, the package is sent to the postal service at the order address.
9.2. Late delivery
In the event of delay, damage, total or partial loss, or any other problem, it is up to the customer to exercise all recourse with the carrier without the responsibility of the professional seller can never be called into question.
Therefore, upon delivery, the professional seller recommends that consumers make a note of the condition of the products delivered before signing the acknowledgment of receipt of the package, refuse delivery if they find anomalies, to formulate upon receipt of specific reservations on the delivery note and, within three days of receipt, notify these reservations to the carrier by registered letter with request for acknowledgment of receipt. In this regard, a copy should be sent to the professional seller.
The customer is solely responsible for verifying the possibilities of importing the products ordered under the law of the territory of the country of delivery.
9.3. Delivery terms
The products are delivered to the address indicated by the consumer on the order form.
Delivery is made by Colissimo for mainland France (including Corsica) and by Colissimo international for other countries.
Delivery is deemed to have been made upon delivery of the product to the carrier.
9.4. Delivery price
For any delivery, an additional shipping cost is added to the total of the order. The amount of this differs depending on the country of destination. Thus, the delivery costs can be viewed on the site
www.parfumintense.fr according to the updated transport prices.
9.5. Product compliance
If the product does not comply with the order, the consumer must send a complaint, written and immediately upon receipt, to the professional seller with a view to obtaining the replacement of the product or possibly the resolution of the sale. For this purpose, the customer must keep the packaging and the delivery note. In case of error on the product, the customer agrees to return the said product, within 7 days of receipt, in its original condition and packaging, as well as the ancillary documents. The product must not have been used or opened in any way. Upon receipt of the product in due form the professional seller will return, at his expense, the product originally ordered.
9.6. Product unavailability
In the event of unavailability of the products upon delivery, the professional seller may offer, under the conditions provided for in article 6-4 of the GTC, an equivalent product in terms of quality and price.
9.7. Failure to deliver
The total failure to deliver automatically results in the termination of the sales contract.
10.1. Legal guarantees
All products supplied by the professional seller benefit from the legal guarantee of conformity and the legal guarantee of hidden defects.
Under these guarantees, the professional seller undertakes, at the consumer's choice, to reimburse or exchange the products not corresponding to his order.
10.2. After-sales service
Claims under guarantees must be sent by email to the after-sales service email@example.com
The products covered by the guarantees must be returned new, complete and in their original condition and packaging after receipt and confirmation of the complaint by the after-sales service.
Return costs are the responsibility of the consumer.
The responsibility of the professional seller cannot be engaged in the event of non-performance or poor performance of the contract due, either to the fact of the buyer, or to the insurmountable and unpredictable fact of a third party to the contract, or to the force majeure.
The professional seller cannot be held liable for the product's non-compliance with the legislation of the consumer's country, which is responsible for checking whether the product is not prohibited for sale in his country.
12. Intellectual property
The elements reproduced on this site which are the exclusive property of the publisher, are protected by copyright, trademark law and patent law.
Any reproduction and any dissemination of these elements, without the prior written authorization of the publisher, expose offenders to legal action.
13. Personal data
The personal information requested from the consumer is essential for the processing and delivery of orders, the establishment of invoices. For these purposes, this information may be communicated to the contractual partners of the professional seller. This information is kept for proper administration of orders and commercial relations.
14. Dispute resolution
In the event of a dispute linked to the execution of an order, or of difficulties in the application of these GTC, the consumer is invited to seek an amicable solution by way of complaint addressed to the consumer service: firstname.lastname@example.org
14.2. Territorial jurisdiction
For any dispute relating to the order form and these GTC, the competent court will be that of the registered office of the professional seller.
15. Applicable law
This contract and the CGV governing it are subject to French law.